Tech giants are circling the travel industry & could kill off the current players
With sectors of the travel industry falling behind in the tech stakes year by year, the market seems ripe for a global giant to enter it and shake it right up. That’s the key warning to be levelled at sectors of the hotel, travel and booking industry in the coming months as consumer behaviour continues […]
Self-flying planes may land sooner that you think
With the technology for self-driving cars becoming increasingly normalised, the next logical step in the world of autonomous vehicles is self-flying planes. However, this isn’t some far off fantasy; the aviation industry is developing the technology at the moment, and is spending vast sums of money on autonomous aircraft. Boeing announced in June 2017 that […]
Do drones have a place in airports?
From Deliveroo to Amazon, surveillance and defence to fun at the park, drones seem to be at the forefront of just about every industry. But are they also the future of transport? Could they be the latest technology to change how we travel by plane? Airports and airline technology are set to be the latest […]
Crossrail announce delays; new line to be finished in autumn 2019
Despite their press release to the contrary only a few weeks ago, Crossrail announced that the Elizabeth line will now be opening in autumn 2019, instead of the expected December 2018 date previously provided. The official reason for this delay is to ensure that Crossrail will be providing a ‘safe and reliable railway’, although no […]
Flying into the future: how tech is changing customer experience
Flights have never been more diverse and accessible as they are today. With more airports around the world and a greater variety of airlines and budget flights, it is strange to come across someone who has never flown. Yet if you look at images and footage of commercial flights half a century ago, the customer […]
Driving customer experience in the digitally maturing energy market
Energy utilities have long lagged behind other industries adopting strategies to deliver excellence in customer experience (CX), but pioneers have driven a digital transformation in recent years and now the rest of the market is finally catching on. Technology is driving the energy industry from a traditional call centre approach to a mobile app and […]
5 hotel tech trends which will dominate in 2019
Guest experience has always been the primary driver behind the way in which hotels operate, but advances in technology will truly embed and extend the principle into 2019 as new tech and innovation becomes embedded in the hospitality sector. That’s the picture as 2019 begins and hoteliers across the globe strive to gain a competitive […]
Eco friendly trends for 2019 in the hospitality industry
2018 has seen a rise in environmentally friendly trends in the hospitality industry, especially in bars and cafes. From banning plastic straws to charges on disposable cups, the last 12 months have already seen a boom in eco products and services. But here’s what we think 2019 has in store… 1. Waste reduction Single-use plastics […]