Home > Services > consulting > customer experience

FOCUS ON CUSTOMER EXPERIENCE to GROW 5x faster

Whilst WeWhoDo spans across disciplines, Customer Experience is in our DNA – it’s what we believe will drive both our business and our clients business to be the very best they can. 

our offerings

Customer experience redefined.

There are six ways in which in which corporates can create systemic (continuously improving CX) throughout their organisation.

Whilst even the most lauded start-ups may seem to leap from nowhere – overnight successes take time to build and transforming CX is no different. Taking the time to firstly asses each of these avenues for ‘maturity’ and, secondly, focusing on the biggest opportunities for improvement will yield the biggest returns.

voice of the customer

A funnel which encapsulates every aspect of a customers expectations, preferences and aversions. It can capture a broad range of signals and data points, distilling down to actioned insights.

Organisation and culture

Culture underpins everything in a company’s performance. This starts with the vision and habits of leadership, and shapes the managerial styles throughout the company at large.

measurement and analytics

Mapping the right KPIs can be directly linked to leading and lagging indicators at a managerial level. This analysis has been crucial in the growth of the likes of Amazon.

Senior Leadership Role

Great CX leadership will be able to navigate the ROI, whilst being free to drive forward impactful change. Critical attention to how leadership is recruited, structured and training is required to make change in this area.

Central CX

An engine for change- it is a dedicated function overseeing the collective of objectives and enforcing enterprise wide standards to avoid localised deviation, simultaneously enabling cross pollination of ideas.

Customer Journey Mapping

Mapping every customer touchpoint, removing pain points can be of the most effective and quickest projects to customer experience. From awareness to lifetime management.

Meet our
Freelancers

Our members represent the top 3% in their respective competencies. With over 80% made up from leading performers from the top tier Strategy houses, creative agencies and senior positions in fast growth start-ups – we’re proud to work with the best at what they do.

More importantly, they share  values of integrity, energy and the drive to create a better world through the work they do.

SOME OF OUR TRUSTED CLIENTS

How can we
Help?

Home > Services > consulting > customer experience

FOCUS ON CUSTOMER EXPERIENCE to GROW 5x faster

Whilst WeWhoDo spans across disciplines, Customer Experience is in our DNA – it’s what we believe will drive both our business and our clients business to be the very best they can. 

our offeringS

Customer experience redefined.

There are six ways in which in which corporates can create systemic (continuously improving CX) throughout their organisation.

Whilst even the launded start-ups may seem to leap from nowhere – overnight successes take time to build and transforming CX is no different. Taking the time to firstly asses each of these avenues for ‘maturity’ (more on that  on page X) and secondly, focusing on the biggest opportunities for improvement will yield the biggest returns.

voice of the customer

A funnel which encapsulates every aspect of a customers expectations, preferences and aversions. It can capture a broad range of signals and data points, distilling down to actioned insights.

Organisation and culture

Culture underpins everything in a company’s performance. This starts with the vision and habits of leadership, and shapes the managerial styles throughout the company at large.

measurement and analytics

Mapping the right KPIs can be directly linked to leading and lagging indicators at a managerial level. This analysis has been crucial in the growth of the likes of Amazon.

Senior Leadership Role

Great CX leadership will be able to navigate the ROI, whilst being free to drive forward impactful change. Critical attention to how leadership is recruited, structured and training is required to make change in this area.

Central CX

An engine for change- it is a dedicated function overseeing the collective of objectives and enforcing enterprise wide standards to avoid localised deviation, simultaneously enabling cross pollination of ideas.

Customer Journey Mapping

Mapping every customer touchpoint, removing pain points can be of the most effective and quickest projects to customer experience. From awareness to lifetime management.

LATEST INSIGHTs

Meet our
Freelancers

Our members represent the top 3% in their respective competencies. With over 80% made up from leading performers from the top tier Strategy houses, creative agencies and senior positions in fast growth start-ups – we’re proud to work with the best at what they do.

More importantly, they share  values of integrity, energy and the drive to create a better world through the work they do.

some of our CLIENTS

How can we
Help?

get in
contact

We’re a people business. We prefer to get to know our clients.

Please get in touch via whatever method suits you and we’ll give you a call to discuss within 24 hours.

 

Location

Soho works, the tea building, London, e1 6lg

Phone

+44 (0) 20 8144 6646

We’ve made it our pledge to only work with companies who we know are working towards a better and more sustainable future.

We don’t judge a company by its past – only by what it wants to become. We work with some of the biggest corporates in the world and we recognise that only by helping them to become the best they can be, through sustainability initiatives or otherwise – will make the biggest impact on our planet and its people.

Soho Works
The Tea Building,
Shoreditch
London E1 6LG

+44 (0) 20 8144 6646

[email protected]