Experience

Stratcon Limited

Mar 2019 – Nov 2019

Nine-month contract on Climate Change, Electric Vehicles and Hydrogen Economy; with commodity implications

IWG Group Plc

Sep 2017 – Feb 2019

MD of Virtual Services

  • Managed corporate team of 3 and team of 80 across four centralised call handling hubs in US, Europe and Asia
  • Delivered 11% growth in sales revenue (previous 12 months)
  • Established price optimisation principles for Virtual Office that led to 22% revenue uplift in target centres
  • Increased paid search returns by 27% through prioritisation of higher impact markets and keywords
  • Trainings, targeted improvements and 5 sales competitions to improve conversion of inside sales teams by 2.5%
  • Added ten new e-commerce markets and made targeted improvements to achieve 10% increase in conversion
  • Targeted customer journey improvements (e.g. revised onboarding, new mail handling) led to +5% retention
  • Launched new premium call answering product targeting over 1 million customers globally
  • Developed centralisation programme, including migration playbook aimed at centralising 2,500 centres in 2019
Dec 2015 - Aug 2017

National Grid

Head of Strategy Development

Delivered Phase 1 and Phase 2 of UK critical project on the “Future of Gas Transmission”

• Delivered NG’s pitch to government and regulators on the “Future Role of the Electricity System Operator”

• Delivered the Ambitions, Strategic Priorities and Business plan for 2016/17 and 2017/18

• Assessed the trends and tipping points in the energy system (e.g. electric vehicles, time of use tariffs, solar, etc.)

• Captured the challenges/opportunities faced by NG and prioritised a set of projects to address gaps

• Set up the strategy development & innovation team for NG; recruitment, ways of working and processes/scope/tools

Jun 2015 - Nov 2015

Amazon Kindle

Head of Academic Content

• Managed academic publishers (Pearson, Wiley, McGraw-Hill, Elsevier, etc.) for Kindle UK, India and Australia

• Delivered Amazon’s first Kindle Academic Season promotion resulting in 2-3x growth in publisher sales

• Led terms negotiations resulting in improved product margin by over 300bps

Jan 2014 - May 2015

Heathrow Airports Ltd

Head of Strategy

• Provided strategic direction for HAL’s Executive Committee through semi-annual horizon scans

• Delivered the first chapter of “Taking Britain Further”; HAL’s submission to Airports Commission

• Delivered demand forecasts and airline affordability assessment for HAL’s third runway business case

• Led airline stakeholder management during commercial negotiations around Heathrow’s expansion plans

Apr 2013 - Dec 2013

Heathrow Airports Ltd

Head of Forecasting & Hub Strategy

• Negotiated HAL’s passenger forecast with Civil Aviation Authority (CAA) and airlines for successful settlement

• Modernised and optimised the forecasting tools and processes to ensure they are in-line with best-in-class standards

• Delivered Heathrow’s strategic response to Airports Commission’s papers (e.g. Airport Operational Models)

• Delivered short to long term forecasts – business critical data required to set financial and operational targets

• Managed two teams of six (forecasting and strategy)

Further Background

Education

PhD in Engineering, University of Cambridge

Cambridge, UK, Oct 2003 – Dec 2007

Thesis Title: Acoustic and aerodynamic properties of aerofoil leading-edge high-lift geometries

• Collaborated with over 30 researchers at MIT, Japan Aerospace Exploration Agency (JAXA) and NLR

• Contributed to stage-gate review sessions with project sponsors: Rolls Royce, Boeing, NASA, NATS, Safran, etc.

• Scholarship: Cambridge MIT Scholarship for study towards a PhD in Aeronautics (c. £64,000)

• Awards: St Edmund’s College academic award, Cambridge Philosophical Society Research Studentship

BEng Aerospace Engineering, Queen Mary, University of London

London, Oct 1999 – Sep 2002

– 1st class honours

Thesis Title: Comparison of NASA’s Ordem 2000 and ESA Master 2001 orbital space debris simulation codes

• Awards: Royal Aeronautical Society Award for the highest grade, AP Thurston Award for outstanding academic achievement

Interests & Responsibilities

Trustee, Cambridge to Africa (UK registered charity) Mar 2009 – Oct 2013 UK registered charity dedicated to the advancement of education and alleviation of poverty in Africa

– Wrote grant proposals, developed marketing materials and represented the charity publicly

Lead, Bain Business Awareness Programme Feb 2009 – Dec 2011 Programme through which Bain staff teach business and personal finance at underprivileged schools

– Delivered educational modules, recruited/managed volunteers and developed relationships with schools

Assistant Lecturer and Academic Supervisor, University of Cambridge Sep 2004 – Dec 2006 • Guided progress and exam preparation of 16 undergraduates

– Lectured to undergrads on Technical Drawing and CAD

Other Experience

• English and Greek (fluent written and spoken)

• Excellent knowledge of MS Office, MATLAB, aeronautical design codes (WingSurf, XFOIL, etc), design software (e.g. AutoCAD and Pro/Engineer) and working knowledge of SQL

• Keen traveller: ~40 countries in Europe, Asia, Africa, and Americas

• Passionate about cooking, cinema and racket sports